Homelessness is rarely a choice. It often happens because of circumstances beyond someone’s control — such as losing a job, rising living costs, a relationship breakdown, or the end of a tenancy. Some people become homeless after leaving care, the armed forces, or prison. Many have experienced trauma, abuse, or bereavement. Each person’s story is unique, but the reality is that homelessness is caused by social inequality, not personal failure.

While anyone can register with a doctor’s surgery without an address, the reality is very different. Many people are turned away because they have no ID or proof of address. Others feel judged or unwelcome in busy waiting rooms. Practical barriers also make it hard; no phone to call for an appointment, no bus fare, or mobility issues from poor health. 50% of those we support have no regular access to a phone or internet. These barriers mean people often delay seeking help until their health reaches a crisis point.

For someone living on the streets, health often isn’t the first priority; survival is. Many people ignore symptoms until they become serious or life-threatening. The HealthBus takes healthcare directly to where people are, making it accessible, compassionate, and non-judgemental. This approach prevents unnecessary A&E visits, supports recovery, and saves lives. Early intervention is not “special treatment”;  it’s essential, effective, and humane care for those facing the greatest health inequalities.

No! People don’t choose to remain homeless because of access to healthcare. In fact, by addressing people’s health needs, we help them engage with housing, recovery, and employment support. The HealthBus works alongside local partners; housing teams, charities, and outreach services to support people’s next steps off the streets. When someone’s health stabilises, their chances of rebuilding their life increase. Our goal is always recovery and lasting change.

Despite close collaboration with NHS Dorset and the local authority, there’s currently no statutory funding for our service. HealthBus exists because we saw a gap in care that wasn’t being met, and we continue to fill it. All our clinical provision and outreach work is funded entirely through charitable grants, donations, and community fundraising. We’re proud to work in partnership with NHS teams and local agencies, but we rely on the generosity of the community to keep delivering this essential care.

HealthBus is a nurse-led, mobile healthcare charity providing specialist, trauma-informed care to people experiencing homelessness. We meet people where they are, on the streets, in shelters, and at community drop-ins. We offer wound care, chronic disease management, vaccinations, mental health support, and social prescribing. What makes us different is our relational, holistic approach. We don’t just treat illness, we build trust, connect people to other services, and support them on their journey toward stability and healing.

Yes! Collaboration is at the heart of everything we do. HealthBus is an active member of the Homelessness Partnership BCP, working with over 40 agencies, including housing providers, outreach teams, addiction services, and mental health specialists. We co-locate with partners during outreach to ensure people receive joined-up, wrap-around care. Together, we’re building a more inclusive and compassionate system of support.

We need continued funding and community support to sustain and grow our service. Every donation helps us provide vital wound care, medical supplies, and nurse time to reach more people across Bournemouth, Christchurch, and Poole. With your help, we can expand our outreach and ensure no one is left without access to healthcare.

Every contribution directly supports life-saving care. Your gift keeps the HealthBus on the road, stocked with essential medical supplies, and staffed by dedicated nurses who care deeply for those facing homelessness. You’re helping people access healthcare, regain dignity, and take steps toward recovery.

Without the HealthBus, many people living on the streets would have nowhere to turn for care. Health needs would go untreated, A&E visits would rise, and lives would be lost. Our team often hears from patients who say, “The HealthBus saved my life.” We’re proud to be that lifeline, but we can only continue with the community’s support.