Healthcare Excellence Through Technology (HETT) conference

HealthBus team member Karen Jakes attended the Healthcare Excellence Through Technology (HETT) conference, exploring how digital innovation can improve care for people experiencing homelessness.

Held on 29 September, the national event brought together leaders from healthcare, technology and community services to discuss prevention, data sharing and more connected care.

Karen spoke with digital specialists about shared care records, mobile technology and systems that could strengthen communication between outreach services and NHS partners. These conversations highlighted opportunities to improve continuity of care and identify health needs before people reach crisis.

A central theme was ensuring that digital progress includes people who face barriers to accessing technology. Discussions reinforced the importance of designing services alongside people with lived experience, recognising that limited digital access or confidence can deepen existing health inequalities.

For HealthBus, the conference affirmed that effective healthcare depends on trusted relationships, meaningful engagement and accessible support. Technology can help strengthen this approach when it responds to the needs of the people using it.

Karen’s learning will inform exploration of how HealthBus can use data and digital tools to support collaborative, preventative care, while keeping the voices and experiences of people experiencing homelessness at the heart of service development.